Full return policy

Free returns within 90 days
The first return for EVERY order is free! To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together.

Any item(s) in their original condition are eligible for a full refund within 90 days of purchase.

Read full return policy

Price adjustment within 30 days
Items bought from ourlum.com qualify for our price adjustment policy. If the item's list price drops within 30 days of your purchase, Ourlum.com will refund the difference. Request a refund by selecting your order and clicking 'Request a price adjustment'. Please note that certain items, such as clearance or promotional items, may not be eligible for adjustments. Shipping fees are not included in the adjustment calculation. Ourlum.com reserves the right to interpret and modify this policy and to refuse adjustments at our discretion. 

Free returns within 90 days
The initial return for EVERY order is free! To save on shipping and reduce environmental impact, please consider returning multiple items together.

 All eligible items can be returned in their original condition within 90 days of purchase for a full refund.

Price adjustment within 30 days
Items bought from ourlum.com are eligible for our price adjustment policy. If the list price of your purchase is reduced within 30 days in the same country or region, we'll refund the price difference in the currency of your order. Your shipment won't be delayed by requesting a price adjustment before receiving your items. Simply select your order in 'Your Orders' and click 'Price adjustment' to request a refund. Please note that certain items, such as those on clearance or promotions, may not qualify for this policy. Shipping fees are not included in the refund calculation. ourlum.com reserves the right to interpret and modify this policy and to refuse any price adjustment at our discretion.

Meaning Of Company
Ourlum.com is an e-commerce company that links consumers with millions of merchandise partners, manufacturers, and brands. Our mission is to empower people to live their best lives by providing affordable, quality products. Founded in Bronx, New , in 2024, we aim to create an inclusive environment where both consumers and merchandise partners can fulfill their dreams.

Shipping options
You can select standard or express shipping based on your order items and location. Please note that tracking may not be available for every step of delivery, as your orders could be handed over to local carriers for the final leg.

Shipping address
Please make sure your shipping address is accurate and up to date. While P.O. boxes are acceptable for some deliveries, certain items require physical addresses. Large items, valuables, perishables, age-restricted products, or those shipped by private carriers may need a physical address or signature upon delivery. Note that some merchandise partners may not ship to P.O. boxes. Deliveries cannot be made to security-restricted areas such as military bases.

 Shipping time and cost

  1. After you've paid and confirmed your order, you'll see the estimated delivery time and shipping cost on your confirmation page. You'll also get an order confirmation message with the estimated processing time.
  2. Our warehouse usually takes 1-3 days to process orders. Once your order is shipped, you'll receive a notification.
  3. You'll get another notification when your package ships, including the estimated delivery time and tracking number. You can also find this info in your order history.
  4. Although we aim to deliver on time, factors like flights and weather may affect actual delivery. Check the tracking for the latest updates.

Issues regarding delivery
If your package hasn't arrived or your tracking says it's delivered but you haven't received it, please contact our customer service within 90 days of your order date.

Free shipping
Free standard shipping on items shipped from Ourlum.com
Free express shipping on items shipped from Ourlum.com for orders over $129.
Receive a $5.00 credit for standard shipping or a $13.00 credit for express shipping for late deliveries.

Ourlum.com offers free shipping thresholds for orders shipped directly by us, allowing for a broader selection of items and eco-friendly shipping options. You'll see these thresholds before finalizing your order.

Providers shipping from local warehouses may also offer free shipping for orders over $30, though this may vary.